1) For Delay in Shipment (由于發貨延遲而抱怨)
Dear Sirs ,
The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperativethat you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.
Please look into the matter as one of urgency and let us have your reply as early as possible .
2) For Poor-Packing (由于包裝不妥提出索賠)
Dear Sirs ,
We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .
Sincerely yours , XXX
3) For Incomformity(由于貨物不符而抱怨)
Dear Sirs ,
On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .
As I have several customers waiting , please arrange for the replacements at once.
1) for unacceptable substitute (由于無法接受替代物而抱怨)
dear mr .cliff,
during the past three months i have placed two sizable orders for the handy desk companion by roy .specifying the hard back binding .but both time you sent me paper-back binding because you were out of stock on the hard-back .
fortunately ,i am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(at least two of our competitors have this reference book in hard-back in our cities).
enclosed is my order for 75 copies of the handy desk companion in hard-back . please do not , under any circumstances ,send me anything else . i have plenty of the paper-back in stock.
very sincerely yours ,
2)for shortweight (由于短重而要求索賠)
dear sirs ,
we have just received the survey report from shanghai commodity inspection bureau evidencing that all drums of apple juice weigh short by form 1 to 5 kilogram ,totaling 300 kilogram. as the drums were intact , it is obvious that apple juice was short weight before shipment .under such circumstances , we have to file a claim against you to the amount of rmb
850 plus inspection fee .
we are enclosing the survey report no. te(95)115 and looking for ward to your settlement at an early date .
yours faithfully .