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位置: 英語學習網>商務英語抱怨信寫作

商務英語抱怨信寫作

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來源:重慶韋博英語

2019-05-23|已幫助:41

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商務英語信函寫作是商務活動中的一種重要的溝通表達手段和方式。它的寫作形式和方法都非常講究。下面就來看看商務英語抱怨信寫作的格式是怎樣的,信函內容包括哪些要點。
 

商務英語抱怨信寫作


商務英語抱怨信寫作
 

1) For Delay in Shipment (由于發貨延遲而抱怨)
 

Dear Sirs ,
 

The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperativethat you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.
 

Please look into the matter as one of urgency and let us have your reply as early as possible .
 

Yours faithfully,XXX
 

2) For Poor-Packing (由于包裝不妥提出索賠)
 

Dear Sirs ,
 

We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .
 

Sincerely yours , XXX
 

3) For Incomformity(由于貨物不符而抱怨)
 

Dear Sirs ,
 

On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .
 

As I have several customers waiting , please arrange for the replacements at once.
 

Faithfully yours,XXX
 

商務英語常見抱怨信寫作
 

1) for unacceptable substitute (由于無法接受替代物而抱怨)
 

dear mr .cliff,
 

during the past three months i have placed two sizable orders for the handy desk companion by roy .specifying the hard back binding .but both time you sent me paper-back binding because you were out of stock on the hard-back .
 

fortunately ,i am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(at least two of our competitors have this reference book in hard-back in our cities).
 

enclosed is my order for 75 copies of the handy desk companion in hard-back . please do not , under any circumstances ,send me anything else . i have plenty of the paper-back in stock.
 

very sincerely yours ,
 

親愛的克里夫先生:在過去的三個月中,我兩次向貴方訂購了相當數量的由羅伊所著的《便利的辦公伙伴》一書,指定需要精裝本。但貴方由于精裝本缺貨,兩次寄給我的都是平裝本。
 

值得慶幸的是,我仍賣出一些平裝本,但越來越多的顧客索要精裝本。(本對少有兩家競爭者出售此書的精裝本)。
 

隨信寄上訂單,購買75本《便利的辦公伙伴》精裝本。請無論如何,不要寄給我其它替代物。我現已大量平裝本的庫存。
 

2)for shortweight (由于短重而要求索賠)
 

dear sirs ,
 

we have just received the survey report from shanghai commodity inspection bureau evidencing that all drums of apple juice weigh short by form 1 to 5 kilogram ,totaling 300 kilogram. as the drums were intact , it is obvious that apple juice was short weight before shipment .under such circumstances , we have to file a claim against you to the amount of rmb
 

850 plus inspection fee .
 

we are enclosing the survey report no. te(95)115 and looking for ward to your settlement at an early date .
 

yours faithfully .
 

親愛的先生們:
 

我方剛剛收到上海商檢局的栓驗報告,證明所有蘋果汁每桶少一至五公斤,總共減少三千公斤。由于果汁完好無損,顯而易見,蘋果汁估裝運前就不夠重量。在這種情況下,我方不得不向貴方提出八百五十元人民幣的索賠,另加檢驗費用。現隨信附上第te(95)115號商檢報告,希望早日解決這一問題。
 

商務英語抱怨信寫作


商務英語抱怨信作文內容
 

●產品的型號(model number)及詳盡說明。
 

●出售此產品商店的名稱和地址。
 

●購貨日期。
 

●付費發票(Paid Invoice)或收據。
 

●簡要說明存在的問題。
 

●說明是否是第一次寫信提及出現的問題。如果不是,給出你以前寫信的時間
 

以及對方最近回復的日期以及回函人的姓名。
 

●明確表明你的愿望。
 

寫抱怨信應遵循以下原則:
 

●清楚、得體但語氣又鑒定地說明激發你寫信的原委。
 

●表明期待對方做什么,是要求他們退還商品,改進服務,重新發貨,做某種
 

調查,還是其他。
 

●避免在心中顯露你的憤慨(除非你心中提到的問題多次發生,而且前幾封信
 

沒有任何效果)。
 

●如果你期望對方合理解決問題,勸說的語氣比威脅的語氣更利于達到目的。
 

答復函應包含以下幾個方面的內容:
 

●對所投訴的問題作簡單道歉。
 

●對給顧客招致的不變、麻煩、損失等表示遺憾。
 

●提出解決問題的辦法。
 

●向顧客保證今后盡量避免犯同樣的錯誤,并希望雙方繼續合作。
 

以上就是重慶韋博英語培訓小編為您整理商務英語抱怨信寫作的全部內容,更多精彩請進入英語學習網欄目查看

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