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位置: 英語口語學習>酒店前廳服務英語口語對話

酒店前廳服務英語口語對話

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來源:廈門美聯英語培訓機構

2019-05-21|已幫助:64

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現在越來越多人出國旅游,但是入住酒店時需要和服務人員交流,要是無法交流豈不是很尷尬。今天小編主要給大家分享酒店前廳服務英語口語對話,希望對你們有幫助!
 

酒店前廳服務英語口語對話
 

酒店前廳服務英語口語對話
 

Dialogue A
 

Individual clients check in(散客入住)
 

G=客人 R:=接待員
 

R:Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?
 

下午好,歡迎光臨昆明君樂酒店,請問有什么可以幫到您?
 

G:Yes, I’d like to check-in .please.
 

我要登記住宿。
 

R:Certainly, Madam. May I have you name, please?
 

好的,小姐。能告訴我您的姓名嗎?
 

G:I’m Christine.Nolan
 

我叫克莉絲汀•諾蘭
 

R:Do you have a reservation, Ms. Nolan?
 

諾蘭小姐,請問您預定了房間嗎?
 

G:Yes, form today.
 

是的,預定了。從今晚開始。
 

R:OK, Ms .Nolan, please show me your passport.
 

好的,諾蘭小姐,麻煩您出示一下您的護照。
 

R:(雙手接客人證件)
 

R:(掃描客人證件后雙手歸還客人)
 

R:Just a moment, please. I’ll check our reservation record. (After a while)Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ¥800 that including two breakfasts. Is that all right?
 

請稍等,我查一下預定記錄。(過了一會)讓你久等了,諾蘭小姐,您預定了一個晚上的商務單間,房價¥800(房價用手指給客人不要說出報價),含兩份早餐是嗎?
 

G:Yes.
 

是的
 

R:Print out the registration form?
 

打印住宿登記表。
 

(再次與客人確認姓名,來店離店日期,房號,房價和早餐數等信息并禮貌的讓客人在登記單上簽名)
 

R:You stay here one day, the deposit is ¥1500,you want pay for credit card or cash?
 

您住一天,押金是¥1500,請問您是刷卡還是付現金呢?
 

G:By Credit Card.
 

刷卡。
 

R:OK, Ms. Nolan, please show me your credit card, I’ll brush ¥1500 of per-authorization(預授權)as your deposit. Do you have a password of your card?
 

好的,諾蘭小姐請您出示一下您的信用卡,給您刷¥500的預授權做您的押金,請問您的卡有密碼嗎?(刷卡前先核實是否為有效的信用卡,有無客人簽名)
 

G:Yes.
 

有密碼
 

R:OK, please input the password. 好的,請您輸一下密碼。
 

R:(刷卡后雙手將卡還給客人,禮貌的讓客人在POS單上簽名并再次告知刷卡的金額) R:This is for you to brush a ¥1500 per-authorization, please sign in POS list to confirm.
 

這是給你刷的¥1500的預授權,請您在POS單上簽字確認.
 

R:(做房卡,填好房卡內頁上的房號,房價以及早餐并雙手遞給客人,請客人在內頁賓客姓名處簽字)
 

R:The breakfast time is from 7:00am to 10:00am at the IAP. Please show your room number before meal. The need for additional breakfast is 98yuan one person.
 

早餐時間是早上7:00-10:00陶樂咖啡廳,請在用餐前報房間號碼,需要額外加早餐是98+15% service charge元一位。
 

G:OK.
 

好的。
 

R:Your room number is 1018.Here is your key card. The bellman will take your luggage and show you the way.
 

您的房間號碼是1018,這是您的房卡。行李生將為您提行李并為您帶路。
 

G:OK.
 

好的。
 

Dialogue B
 

Complaint(處理投訴)
 

C=Front Office Clerk 前臺服務員 G=Guest 客人
 

C:Good evening, Front Office. Can I help you?
 

晚上好,這里是前臺。有什么可以為您效勞?
 

G:This is Ms. Stevenson, Room 1827. I’ve just checked in and I’m not satisfied with my room. . 我是1827房的史蒂文森小姐,剛入住的,我對房間不滿意。
 

C:May I know what’s the matter?
 

請問有什么問題嗎?
 

G:The room is too noisy and my husband was woken up several times by the noise the baggage!I didn’t expect such things would happen in your hotel.
 

房間非常的!我沒料到你們酒店會發生這樣的事情。
 

C:I’m sorry to hear that, Ms. Stevenson. I’ll try to arrange another quiet room for you .Please wait a moment.(after a while)。We do apologize for the inconvenience.
 

很抱歉有這種事情,史蒂文森小姐。我立刻為您更換另一件更安靜的房間,我們為給您帶來的不便道歉。
 

G:That fine. Thank you.
 

好吧,謝謝您。
 

C:You’re welcome, Ms. Stevenson. Your new room number is 1728 and here is your room key. My name’s Simon, and if there is anything else I can do for you, please don’t hesitate to call me.
 

不客氣,史蒂文森太太。這是為您新更換的房間1728的房卡。我叫西蒙,如果有什么我
 

能效勞的,請盡管給我打電話。
 

酒店前廳服務英語口語對話
 

酒店預訂服務常用英語口語對話
 

Good morning. This is Room reservation. May I help you?
 

早上好,客房預訂處,我能為您做什么?
 

What kind of room would you like to reserve ?
 

您想訂哪種類型的房間?
 

A single room or a double room ?
 

要單人間還是雙人房間?
 

For which dates do you want to book the rooms ?
 

您想訂哪幾天的房間呢?
 

What time will you be arriving?
 

您將在何時到達?
 

May I know your name ?
 

您能告訴我您的名字嗎?
 

How long will you be staying?
 

您將要住多久?
 

I’d like to confirm your reservation.
 

我要確認一下您的預訂。
 

I’ll check the room availability.
 

我查查客房預訂情況。
 

You should pay a deposit of US$1000 beforehand .
 

您應預期付1000美元的定金。
 

There is a 10 per cent discount .
 

10%的折扣。
 

酒店接待服務英語口語
 

What kind of room would you be prefer?
 

您要什么樣的房間?
 

Have you got a booking?
 

您預訂了嗎?
 

A single room or a double room?
 

要單人間還是雙人房間?
 

A double room costs 368 Yuan per night .
 

雙人房的房價是每晚368元。
 

Breakfast is also included.
 

早餐也包括在內。
 

May I see your passport?
 

我能看一下您的護照嗎?
 

Could you fill in this form, please?
 

請您填一下這張登記表好嗎?
 

This is your room card and room key?
 

這是您的房卡和房間鑰匙。
 

Could you sign your name, please?
 

請您簽一下名,好嗎?
 

If you leave after 6:00 p.m , you’ll have to pay the full account.
 

晚上六點以后退房,按全天收費計算.
 

You’ll have to register individually, please.
 

請你們分開登記。
 

How would you like to pay , sir , in cash or by credit card ?
 

先生,請問您是用現金付款還是用信用卡付賬?
 

I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.
 

非常抱歉,這個季節人多,各種房間都訂滿了。
 

Do you know which unit is responsible for the reception?
 

您知道您是由哪個單位負責接待的嗎?
 

Could you keep your room key until you check out ?
 

請您在住宿期間自己保管鑰匙,直到結帳離開。
 

酒店收銀服務英語口語基本句型
 

Here is your bill . It’s 2000 Yuan in all.
 

這是您的賬單。總共2000元。
 

How would you like to pay , sir , in cash or by credit card ?
 

先生,請問您是用現金付款還是用信用卡付賬?
 

Please check it and sign here.
 

請核對一下,在這里簽個字。
 

I will write out a receipt for you .
 

我給您開一張收據。
 

May I check the details for you , please?
 

我能為您核對賬單上的詳細內容嗎?
 

Do you have any charges for this morning?
 

您今天是否掛帳用酒店的服務?
 

We’ll have to charge you $10 extra.
 

我們要向您額外收10美元。
 

Did you make any phone calls from room, sir?
 

先生,您從房間打過電話嗎?
 

Excuse me , sir , but I don’t think that will be enough.
 

先生,對不起,我認為錢數不夠。
 

I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it . 對不起,先生,您的帳單算錯了。請稍候,我馬上把它改過來。
 

Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
 

先生,您的行李拿下來了嗎?能請您在行李拿下來后再結帳嗎?
 

Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.
 

對不起,您的信用卡已經止付。根據銀行規定要取消。
 

以上就是廈門美聯英語收費小編為您整理酒店前廳服務英語口語對話的全部內容,更多精彩請進入英語口語學習欄目查看

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